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Danish design - produced in Denmark


General Information

Caroline Birk Bahrenscheer
CVR: 37823805
Ahorn alle 11
3000 Helsingør

Phone: +45 21966407

Email: hello (@)


At Sætter Copenhagen, we reserve the right to make mistakes in our stated prices. Furthermore, we reserve the right to change prices without prior consent. We also reserve the right to cancel orders for sold-out or discontinued items.


Sætter Copenhagen accepts payment by VISA-Dankort, VISA, and ApplePay. Payment will be charged to your account upon ordering. All amounts are in DKK and include VAT. We reserve the right to make mistakes in pricing and cancel orders for sold-out or discontinued items.


GLS home delivery: 100 DKK

Pick-up in Helsingør: FREE

Complaints and Returns

According to the Danish Sale of Goods Act, you have a 2-year right of complaint. Our right of complaint covers defects in material and/or fabrication. You can have the product repaired, exchanged, refunded, or reduced in price, depending on the specific situation. The complaint does not apply to defects or damages caused by incorrect handling of the product/service. You must make the complaint within a "reasonable time" after discovering the defect/error. Sætter Copenhagen will cover the return costs to a reasonable extent. Read more about your right of complaint on the Competition and Consumer Authority's website. When returning, complaining, or using the right of withdrawal, the product must be sent to:

Caroline Birk Bahrenscheer
Ahorn alle 11
3000 Helsingør

We do not accept shipments sent as cash on delivery.


If a refund is due, please include bank details such as account and routing numbers so that the agreed amount can be transferred. This information can be provided by email or other electronic means without risk, as it is not sensitive information and will only be used to fulfill the refund.

Right of Withdrawal

You have a 14-day full right of withdrawal for items purchased in our webshop.

The period is counted from the day

  • you receive the order,
  • receive the last item in physical possession when it concerns an agreement for several different items ordered in one order but delivered individually or in several installments,
  • receive the last shipment or part in physical possession when it concerns an agreement for the delivery of goods consisting of several shipments or parts,
  • or receive the first item in physical possession when it concerns regular delivery of goods over a certain period.

You must pay for the return shipping yourself.

The withdrawal must be reported to us no later than 14 days after purchase, and you must return the shipment no later than 14 days after the withdrawal.

The notification must be sent by email to hello (@) In the notification, you must make it clear that you want to use your right of withdrawal.

If you wish to return the item to us, you must send it to:

Caroline Birk Bahrenscheer
Ahorn alle 11
3000 Helsingør

You cannot withdraw from the purchase by simply refusing to receive the item without giving a clear message about it.

Return Policy

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs associated with the return. When you return the item, you are responsible for ensuring that it is properly packaged. You bear the risk for the item from the time of delivery until we have received it. We do not accept packages sent cash on delivery.

Condition of the item upon return

You are only liable for any deterioration of the item's value caused by handling it in a way that goes beyond what is necessary to determine the item's nature, properties and the way it works. In other words, you can try the item as if you were trying it out in a physical store. If the item has been tried beyond what is described above, it is considered used. This means that in the event of a cancellation of the purchase, you will only receive a partial or no refund of the purchase amount, depending on the item's commercial value at the time of receipt of the return. In order to receive a full refund of the purchase amount, you must therefore test the item without actually using it.


If you regret your purchase, you will of course receive the amount you have paid back to us. In the event of a depreciation for which you are liable, this amount will be deducted from the purchase price.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the date on which we received notice of your decision to exercise your right of withdrawal.

The refund will be made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

Please note

All of our shelving sets are handmade in a natural material and may therefore vary in appearance. This is part of the charm and is not considered a complaint.

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