Refund policy

 

Please return your product(s) to:


Les Deux Aps
Att: Saetter Copenhagen
AA. Louis-Hansens Alle 14
3060 Espergaerde
Denmark 


hello@saetter.dk


You must return to this address. We do not pick up orders at pick-up shops. 

If the style was not the right for you, we gladly accept returns within 14 days, providing the goods are in original condition, unworn, and with the original tags and packaging. In order to return your order you must contact us by mail at hello (@) saetter.dk, no later than 14 days after the date of receipt. We will provide you with a return formular that you will have to print, fill out and include when returning your order.

We do not cover shipping expenses for returns. Please remember to pack the goods responsibly, to avoid damage in the post. Send returns with track and trace and insured package, as SÆTTER can't take responsibility for damaged or lost goods. As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card within 14 days. Please keep your postage receipt as a proof that the package was sent and in case that tracking will be necessary.

FOR RETURNS FROM NON EU COUNTRIES: 

If you reject to receive your package or refuse to pay your duty bill, please note that the duty will be deducted from your refund once we receive the returned goods. 
If you have received an order, that you wish to return, please make sure to return it within 30 days, and mark the package as "return of goods" as we won't cover any additional duties once the package re-enters EU.